How to activate a MyInfo licence PIN (and fix it if it fails)

A MyInfo partner has just handed you a licence PIN, or sent it over WhatsApp, and now you want Premium working before you leave the conversation. Activating a PIN takes under a minute, but it is easy to get stuck on the wrong step — the wrong card, a typo, or a PIN that has already been used. Here is exactly how it works.

What you need before you start

• A MyInfo account you can sign in to.
• The card you want to upgrade already created (activation applies to one existing card, not a new one).
• The PIN itself, typed exactly as your partner sent it.

If you do not have a PIN yet, partners across the UAE issue them for a single card or in bulk for a team; see where to get NFC cards and Premium in the UAE for how that works.

Activate your PIN, step by step

1. Sign in to your MyInfo account.
2. Open My PINs in your dashboard.
3. Enter the PIN, choose the card you want to upgrade, and select Activate PIN.

The card is upgraded immediately — no waiting, no separate confirmation step. Open Plan & Upgrade on that card afterwards to confirm it now shows Premium.

Choosing the right card

Every card resolves its own plan on its own, so a PIN only affects the one card you select when you activate it. If your account has more than one card, double-check you have picked the right one before you confirm — activating on the wrong card will not upgrade the one you actually meant. This also means upgrading a personal card never changes what a company or second card can do; see when it's worth upgrading to Premium if you are still deciding which card needs it.

If activation does not work

Most failed activations come down to one of these:

• The PIN was mistyped. Check for extra spaces or a mixed-up character, especially if it was copied from a WhatsApp message.
• The wrong card is selected. Confirm the card shown in My PINs is the one you meant to upgrade before selecting Activate.
• The PIN has already been used. A licence PIN activates once. If it was already applied to a card, it cannot be reused — ask your partner for a new one.
• Still stuck? Contact us with your card address and we'll help you sort it out.

PINs for a whole team

A partner can issue several PINs at once for a team, so each colleague's card is upgraded individually rather than through one shared plan. Every person still activates their own PIN on their own card through My PINs. If you are setting cards up for colleagues rather than just yourself, see set up cards for your whole team for how that works alongside PIN activation.

What Premium unlocks

Once activated, that card gets lead capture with an Exchange Contact button and lead inbox, visit analytics, and the option to make the card private with an access code. See pricing for the full plan breakdown, or is MyInfo really free? if you are still weighing free against Premium.

Frequently asked questions

Can I use one PIN on more than one card?

No. A licence PIN activates on a single card. If you need Premium on several cards, you need a separate PIN for each one — a partner can issue these in bulk for a team.

I activated a PIN but the card still looks like Free. What now?

Refresh Plan & Upgrade for that card to confirm the upgrade went through, and double-check you selected the correct card during activation. If it still shows Free, contact us with your card address so we can check the PIN's status.

Create your free card if you don't have one yet, then activate your PIN the moment you're ready for Premium.